FAQ | Neustiq Commercial C

Neustiq Commercial- FAQ Content

Discover More About Our Cleaning Services

What services do you offer?

We offer commercial and residential cleaning, deep cleaning, move-in/move-out, post-construction cleanup, and customized cleaning solutions.
Are your cleaners insured and background-checked?

Yes, all Neustiq cleaners are background-checked, professionally trained, and fully insured for your safety and peace of mind.
Do you provide cleaning supplies?

Absolutely! We bring our own high-quality, eco-friendly products. You can also request we use your preferred products.
How do I book a cleaning?

You can book online via our Contact page or by calling us at (908) 466-8784. We respond within 24 hours to confirm your appointment.
What is your cancellation policy?

Please give us at least 24 hours’ notice for cancellations or rescheduling. Same-day cancellations may include a fee.
Do you offer one-time or recurring cleaning services?

Yes, we provide one-time, weekly, bi-weekly, or monthly cleanings based on your preference.
How do I prepare my home or office before your team arrives?

Please clear personal or fragile items from surfaces, secure pets, and provide access instructions if you won’t be present.
How long does a typical cleaning take?

It depends on the size and condition of the space. We provide a time estimate during the booking process.
Can I request special instructions?

Yes! Let us know if you have specific areas you want prioritized. We’ll tailor our checklist to meet your needs.
What happens if I’m not satisfied?

We offer a 100% satisfaction guarantee. If you’re not happy, let us know within 24 hours and we’ll return to fix it—at no extra charge.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept a variety of convenient payment options,

including:

Cash
Credit/Debit Cards (Visa, MasterCard, American Express)
Bank Transfers (upon request)
Online Payments (PayPal or Zelle)

Full payment is due upon completion of the service unless other terms are arranged in advance.

Cancellation Policy

We understand plans can change. If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a cancellation fee.
Same-day cancellations may incur a 25% fee to cover scheduling and travel costs.

Satisfaction Guarantee

Your satisfaction is our priority. If you're not 100% happy with your cleaning, contact us within 24 hours and we’ll return to make it right—free of charge.
We stand by the quality of every service we provide.