Privacy Policy

Neustiq Commercial Cleaning
Last Updated: February 25, 2026

Neustiq Commercial Cleaning (“Neustiq,” “we,” “us,” or “our”) provides commercial and residential cleaning services and operates this website, quote forms, booking tools, and communication systems (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including information collected for SMS/text messaging communications.

By using our Services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Contact & Business Information

Name
Company name
Job title
Service address and billing address
Email address
Phone number

Service & Scheduling Information

Type of cleaning service requested
Frequency and square footage (if provided)
Appointment details
Access instructions
Service history

Payment Information

Invoice details
Transaction history
Payment status
(Payment card processing is handled securely through third-party providers.)

Communications

Emails
Phone calls
Text/SMS messages
Website form submissions

Website Usage Information

IP address
Device type
Browser type
Pages visited
Cookies and analytics data

SMS TEXT MESSAGING POLICY (TCPA / CTIA COMPLIANT)SMS TEXT MESSAGING POLICY (TCPA / CTIA COMPLIANT)

If you provide your mobile phone number and expressly consent to receive text messages from Neustiq Commercial Cleaning, you may receive SMS communications related to:

• Appointment confirmations
• Appointment reminders
• Service updates
• Invoice and payment notifications
• Follow-ups regarding services
• Promotional or discount offers (only if separately opted in)

Consent

SMS consent is obtained through:

Website forms that require users to manually enter their phone number and check a consent box before submission
Service booking forms containing SMS disclosure language
Verbal consent during phone calls when a customer requests SMS follow-up
Written service agreements

Providing your phone number alone does not constitute consent to receive marketing text messages. Marketing messages are only sent if you explicitly opt in.

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency varies depending on service activity and customer interaction but generally ranges from 1–4 messages per month.

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you provide new consent.

No Sale or Sharing of Mobile Data

We do not sell, rent, or share your phone number or SMS consent data with third parties or affiliates for marketing purposes.

Mobile information will not be shared with third parties for their own marketing purposes.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

Provide and manage cleaning services
Schedule and confirm appointments
Process invoices and payments
Communicate regarding services
Improve service quality
Send marketing communications (only if you opt in)
Maintain security and prevent fraud
Comply with legal obligations

4. HOW WE SHARE INFORMATION

We may share personal information with:

Service Providers

Vendors that help us operate our business, such as:

Payment processors
Scheduling platforms
SMS providers (e.g., Dialpad)
Email marketing platforms
Website hosting providers
Accounting systems

These providers are only permitted to use information to perform services on our behalf.

Legal Requirements

We may disclose information if required by law or to protect our legal rights.

Business Transfers

In the event of a merger, restructuring, or sale, information may be transferred as part of business assets.

We do not sell personal information.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services
Maintain financial records
Comply with tax and legal obligations
Resolve disputes

7. YOUR PRIVACY RIGHTS

Depending on your state of residence (including New Jersey and other U.S. jurisdictions), you may have the right to:

Request access to personal information
Request correction
Request deletion (subject to legal retention requirements)
Opt out of marketing communications

To exercise your rights, contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

8. COOKIES & TRACKING

Our website may use cookies and analytics tools to improve user experience and monitor performance.

You may disable cookies in your browser settings.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

11. CONTACT INFORMATION

Neustiq Commercial Cleaning
180 Talmadge Rd, IGO Building #553
Edison, NJ 08817

Phone: 908-466-8784
Email: info@neustiqclean.com